Working student (f/m/d) Support & Activation

Working student (f/m/d) Support & Activation

Traxpay is a dynamic B2B Fintech in the growing Supply Chain Finance market. We help companies with a user-friendly financing platform to manage and optimise their liquidity.

As a working student (f/m/d) in Support and Activation, you are the first point of contact for customers and interested parties who want to find out more about our products or have questions. You will process customer inquiries (by phone/written) and support our Activation team with registration and activation on our financing platform. The most important goals in Customer Service are customer satisfaction, structured complaint processing and the quick resolution of problems.

Be part of an expansive B2B-Fintech in the growing Supply Chain Finance market!

Your main responsibilities and tasks:

Support & Activation

• Correspondence in writing and via phone
• Buyers’ and suppliers’ point of contact
• Registration and activation on our financial platform
• 2nd-Level user support
• CRM data maintenance
• Introducing users to our platform
• Active support for the production of training videos

Your Profile:

• Ideally a student in Economics or similar
• Interest in economical contexts
• Practical experience in using Excel and the usual MS Office tools
• Openness to and interest in continuous learning
• Very good knowledge of Italian and English

What we offer:

• Professional and personal development in a dynamic and innovative company
• Freely plannable vacation days
• Option of mobile working
• Corporate benefits with various companies & brands
• Discounted membership at a fitness studio chain
• We meet at eye level across all levels – a “you” is simply a matter of course
• Monthly team events
• Central location with very good public transport connections

Become part of our international team – we are looking forward to your application!